Solution Manager provides many benefits for the customer. One of the benefits is more reliable IT solutions. With SAP Solution Manager, companies can minimize risk during implementation and operation. They can avoid inconsistencies in heterogeneous environments by performing cross-component consistency checks. With the SAP Solution Manager Service Desk, customers can resolve issues quickly. The result is better IT service and less down time.
The tools and content provided by SAP Solution Manager make implementation and change management projects more efficient. Companies can reduce the cost of process design, technical setup, business setup, support and operations, testing, and knowledge transfer. Centralized project handling, blueprinting, configuration, and testing ensure consistency and avoid redundancies, which reduces the cost of implementation projects in multi-component environments.
SAP Solution Manager provides a framework for consistent solution documentation and preserves documents for later use, which reduces the costs of upgrades or continuous improvement projects.
Another benefit of SAP Solution Manager is faster return on investment. SAP Solution Manager accelerates implementation and continuous improvement. It provides implementation accelerators and a library of preconfigured business processes as a starting point for projects. This means that companies don't need to begin from scratch, and can benefit from SAP’s business process experience. Content and services available through SAP Solution Manager – such as implementation road maps, best-practice documents, and SAP solution management services, – speed learning and accelerate projects. Using Solution Manager can also reduce the cost of operation by providing a central point of control for multi-component environments. In heterogeneous environments, SAP Solution Manager facilitates technical and application integration.
Finally, Solution Manager gives the customer more leverage from their IT investments. SAP Solution Manager and integrates with IT landscapes that include both SAP and non-SAP applications. Companies can use it to reduce their total cost of ownership without making major changes to their IT environments.
